1.1. We want you to be completely satisfied with your purchase from iVision Stores. If you are not satisfied for any reason, you may return the product(s) within [Insert Number] days of receiving your order for a refund or exchange, subject to the conditions outlined in this policy.
1.2. To initiate a return, please contact our customer support team at contact us. We will provide you with instructions on how to return the product(s).
2.1. The following conditions must be met for a return to be accepted:
- The product(s) must be in their original packaging, in unused and unaltered condition.
- All included accessories, manuals, and documentation must be returned with the product(s).
- The return must be initiated within 3 days of receiving your order.
3.1. Once we receive your returned product(s) and inspect them, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
3.2. Please allow [Insert Number] business days for the refund to appear in your account, depending on your payment method and financial institution.
4.1. If you wish to exchange a product, please contact our customer support team at [Insert Contact Information]. We will assist you in selecting a replacement product and provide instructions for returning the original product.
5.1. Shipping costs associated with the return of the product(s) are the responsibility of the customer, except in cases where the product(s) received are defective or damaged.
6.1. If you receive a defective or damaged product, please contact us immediately at [Insert Contact Information]. We will arrange for the return of the product and send you a replacement or issue a refund, as per your preference.